Exploring Energy Affordability: Barriers and Opportunities

As energy costs rise nationwide, understanding how households perceive and experience affordability is becoming increasingly urgent. This presentation will draw on a nationwide survey of 4,000 Americans to examine whether consumers recognize bill increases, understand the drivers behind them and feel equipped to manage their energy use at home. By analyzing affordability metrics across demographics and identifying barriers faced by vulnerable populations, this presentation will highlight opportunities for electricity providers to strengthen support for and improve communication with consumers that may be experiencing financial difficulties.