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STORM RESPONSE Automating Invoicing to Reduce Regulator Risk (Invite Only)
When storm restoration costs go to FERC or FEMA for reimbursement, the quality of the backup documentation determines whether that cost recovery holds up — or gets disallowed. For many IOUs and Co-ops, invoice support is still assembled after the fact: stitched together from spreadsheets, paper timesheets, and disconnected systems, with gaps and inconsistencies that create real financial exposure during audit.This session looks at how automating the invoicing process closes that gap. Because Itron Storm Manager captures data continuously across the life of a restoration event — from initial resource securement through contract terms, hourly rates, and approved timesheets — invoices are generated directly from the same system of record used to run the event, not reconstructed afterward. The result is backup documentation that's consistent, traceable, and audit-ready from day one, reducing the manual reconciliation burden on utility staff and strengthening the case for full cost recovery.Attendees will come away with a practical understanding of where regulator risk typically creeps into the invoicing process — and how automation, grounded in a single continuous data set, removes it.View Details -
STORM RESPONSE Callouts - A Modern Solution to an Age Old Problem (Invite Only)
Callout systems have been a fixture of utility storm response for over decades — yet many utilities are still relying on technology that hasn't meaningfully evolved since it was first introduced. Legacy platforms are difficult to use, require years of specialized administrator knowledge to operate, and lock customers into costly, vendor-driven configuration cycles just to keep pace with changing union agreements and business rules.Itron Callouts was built to change that. In this session, we'll explore how Itron is reimagining the callout experience with a modern, intuitive interface that reduces training time and administrator risk. We'll discuss how self-service configuration puts control back in the hands of utilities, reducing dependency on the vendor and lowering total cost of ownership, and how continuous product investment ensures Callouts keeps evolving alongside your operations rather than sitting still.Attendees will leave with a clear picture of what "modern" should mean for callout technology — and why the right long-term partner matters as much as the feature set itself.View Details -
STORM RESPONSE From Platform to Performance: Making Technology Work Where the Work Happens (Invite Only)
As utilities continue to invest in better platforms, data, and tools, the pace of technology adoption can sometimes outpace how those tools are used in real operations. This session will explore lessons learned from integrating Storm Manager and other systems into operational response workflows, including where implementation has been more challenging than expected. Attendees will hear what it takes to make technology effective when it matters most: clear structure, trained and confident teams, trusted data, and systems that support what is happening on the ground. The discussion will focus on a simple but critical measure of success: whether the tools and processes improve the response for the people doing the work.View Details -
STORM RESPONSE Integration of Storm Impact & Storm Manager (Invite Only)
Every storm response starts with the same critical question: where will the damage hit hardest, and how many resources will you need to fix it? Too often, the answer comes from experience and gut instinct rather than data — leaving utilities either over-resourced and burning unnecessary cost, or under-resourced and facing longer restoration timelines.This session explores how connecting Itron Storm Impact's predictive modeling with Itron Storm Manager's resource acquisition and staging tools closes that gap. Storm Impact forecasts outages, asset damage, and resource needs up to seven days in advance with industry-leading accuracy — giving planners a clearer picture of where their network is likely to be impacted before the storm arrives. By bringing those regional predictions directly into Storm Manager, utilities can move from broad, reactive mobilization to targeted, data-driven staging: securing and positioning contractors and crews in the right regions ahead of time, rather than scrambling to redistribute resources once the storm has already hit.Attendees will see how pairing prediction with execution turns forecasting from a planning exercise into an operational advantage — helping utilities right-size their response, controlView Details -
STORM RESPONSE Product Roadmap & What's New (Invite Only)
Join members of the Storm Response product and leadership team as they provide an update on new features as well as the product roadmap for 2027 and beyond.View Details -
STORM RESPONSE Roundtable - Continued learning for EP&R Operations (Invite Only)
Every storm season teaches utilities something new — what worked, what didn't, and what needs to change before the next event. But too often, those lessons stay siloed within a single utility or even a single team, never making it to the peers who could benefit from them most.This roundtable brings together Emergency Preparedness & Response practitioners for an open, peer-driven conversation on continued learning. Participants will share real experiences from recent storm seasons — retros that reshaped their playbooks, benchmarking approaches that sharpened their KPIs, and retraining strategies that helped teams retain hard-won knowledge across staff turnover. Rather than a presentation, this session is a working discussion: bring your own wins, your own after-action findings, and your open questions.Attendees will leave with fresh ideas from peers facing similar EP&R challenges, and a stronger network of utilities to keep learning from long after the conference ends.View Details -
STORM RESPONSE Storm Impact - Adjusting Storm Tracks and Predictions with HIP and WIP (Invite Only)
No two storm forecasts are certain, and the difference between one modeled track or intensity and another can mean a completely different resourcing plan. Utilities need more than a single static prediction — they need the ability to ask "what if" and see how the answer changes.This session explores the value of Itron's Hurricane Impact Prediction (HIP) and Winter Impact Prediction (WIP) capabilities within Storm Impact. Both models forecast customer outages, work orders, and asset damage in advance of a storm — but their real power comes from scenario flexibility. Clients can adjust projected storm tracks and intensities within the tool itself, instantly seeing how those changes shift predicted impacts to their specific customers and assets. Rather than planning against one forecast, teams can stress-test multiple plausible scenarios and build a mobilization plan that holds up across the range of ways a storm could actually develop.Attendees will see how this scenario-based approach to hurricane and winter storm prediction turns forecasting uncertainty into an advantage — helping utilities right-size crews, optimize staging locations, and prepare stakeholders with a clearer range of possible outcomes before the storm ever makes landfall.View Details -
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STORM RESPONSE Working with Work Systems - Getting Crew Data to OMS (Invite Only)
During a major storm event, crew information changes by the hour — who's activated, where they're staged, who's leading each crew, how to reach them. When that data lives in one system and dispatching happens in another, utilities are left re-keying information manually, working from stale crew rosters, or tracking down phone numbers in the middle of an active restoration.This session explores how Itron Storm Manager solves that problem through direct API integration with your Outage Management System. As Storm Manager acts as the master record for every internal and external crew in an event, it pushes crew sheet IDs, crew lead and supervisor names, and contact information to the OMS in real time — so dispatchers are always working from a current, accurate roster without manual intervention. The integration works both ways: Storm Manager can also pull work package assignments and crew arrival/completion times back from the OMS, giving crews visibility into their assigned work and automatically populating accurate time-on-task data for the timesheet.Attendees will see how connecting these two systems in real time eliminates re-keying, reduces dispatch errors, and keeps crew data consistent from activation through work completion.View Details
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Big Picture Session: Modernize, Don’t Just Replace: Unlocking Grid Edge Value
View DetailsAdvanced Metering Infrastructure (AMI) is widely deployed, but much of its value remains untapped beyond billing and outage detection as utilities face refresh and replacement decisions. During this Big Picture Session, a panel of leading utilities and industry experts will explore how utilities can unlock additional value from existing AMI investments.
Attendees will leave with practical insights into de-risking AMI modernization decisions, prioritizing high-value applications and turning AMI data into actionable outcomes.
Moderated by Matt Wakefield.
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Big Picture Session: Resiliency Solutions: Planning Smarter, Responding Faster and Operating Safer
View DetailsJoin us for a Big Picture Session as we introduce Itron’s newest product business unit, Resiliency Solutions, featuring the recent additions of Urbint and Locusview. This session will provide an overview of how Itron’s Resiliency Solutions—including Worker Safety, Damage Prevention, Emergency Preparedness & Response, and Digital Construction Management—enhance utility resilience and operational efficiency.
The session will conclude with a dynamic panel discussion featuring representatives from two leading utilities who will share firsthand experiences using these solutions in the field.
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Women Who Inspire Session
View DetailsJoin us for an afternoon tea social and a session on Tuesday, Oct. 20 from 3:15 p.m. to 4:15 p.m. Hear from a diverse panel of female leaders, as they share their unique journeys within their organizations, offering insights on navigating industry changes, work-life balance, embracing innovation, mentorship and much more.
Whether you’re male or female, an established leader or an emerging professional, this session will energize and equip you with practical ideas to foster female leadership in our industry. It’s also a wonderful chance to connect with colleagues and expand your network in a fun, supportive setting.
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STORM RESPONSE Automating Invoicing to Reduce Regulator Risk (Invite Only)
When storm restoration costs go to FERC or FEMA for reimbursement, the quality of the backup documentation determines whether that cost recovery holds up — or gets disallowed. For many IOUs and Co-ops, invoice support is still assembled after the fact: stitched together from spreadsheets, paper timesheets, and disconnected systems, with gaps and inconsistencies that create real financial exposure during audit.This session looks at how automating the invoicing process closes that gap. Because Itron Storm Manager captures data continuously across the life of a restoration event — from initial resource securement through contract terms, hourly rates, and approved timesheets — invoices are generated directly from the same system of record used to run the event, not reconstructed afterward. The result is backup documentation that's consistent, traceable, and audit-ready from day one, reducing the manual reconciliation burden on utility staff and strengthening the case for full cost recovery.Attendees will come away with a practical understanding of where regulator risk typically creeps into the invoicing process — and how automation, grounded in a single continuous data set, removes it.View Details -
STORM RESPONSE Callouts - A Modern Solution to an Age Old Problem (Invite Only)
Callout systems have been a fixture of utility storm response for over decades — yet many utilities are still relying on technology that hasn't meaningfully evolved since it was first introduced. Legacy platforms are difficult to use, require years of specialized administrator knowledge to operate, and lock customers into costly, vendor-driven configuration cycles just to keep pace with changing union agreements and business rules.Itron Callouts was built to change that. In this session, we'll explore how Itron is reimagining the callout experience with a modern, intuitive interface that reduces training time and administrator risk. We'll discuss how self-service configuration puts control back in the hands of utilities, reducing dependency on the vendor and lowering total cost of ownership, and how continuous product investment ensures Callouts keeps evolving alongside your operations rather than sitting still.Attendees will leave with a clear picture of what "modern" should mean for callout technology — and why the right long-term partner matters as much as the feature set itself.View Details -
STORM RESPONSE From Platform to Performance: Making Technology Work Where the Work Happens (Invite Only)
As utilities continue to invest in better platforms, data, and tools, the pace of technology adoption can sometimes outpace how those tools are used in real operations. This session will explore lessons learned from integrating Storm Manager and other systems into operational response workflows, including where implementation has been more challenging than expected. Attendees will hear what it takes to make technology effective when it matters most: clear structure, trained and confident teams, trusted data, and systems that support what is happening on the ground. The discussion will focus on a simple but critical measure of success: whether the tools and processes improve the response for the people doing the work.View Details -
STORM RESPONSE Integration of Storm Impact & Storm Manager (Invite Only)
Every storm response starts with the same critical question: where will the damage hit hardest, and how many resources will you need to fix it? Too often, the answer comes from experience and gut instinct rather than data — leaving utilities either over-resourced and burning unnecessary cost, or under-resourced and facing longer restoration timelines.This session explores how connecting Itron Storm Impact's predictive modeling with Itron Storm Manager's resource acquisition and staging tools closes that gap. Storm Impact forecasts outages, asset damage, and resource needs up to seven days in advance with industry-leading accuracy — giving planners a clearer picture of where their network is likely to be impacted before the storm arrives. By bringing those regional predictions directly into Storm Manager, utilities can move from broad, reactive mobilization to targeted, data-driven staging: securing and positioning contractors and crews in the right regions ahead of time, rather than scrambling to redistribute resources once the storm has already hit.Attendees will see how pairing prediction with execution turns forecasting from a planning exercise into an operational advantage — helping utilities right-size their response, controlView Details -
STORM RESPONSE Product Roadmap & What's New (Invite Only)
Join members of the Storm Response product and leadership team as they provide an update on new features as well as the product roadmap for 2027 and beyond.View Details -
STORM RESPONSE Roundtable - Continued learning for EP&R Operations (Invite Only)
Every storm season teaches utilities something new — what worked, what didn't, and what needs to change before the next event. But too often, those lessons stay siloed within a single utility or even a single team, never making it to the peers who could benefit from them most.This roundtable brings together Emergency Preparedness & Response practitioners for an open, peer-driven conversation on continued learning. Participants will share real experiences from recent storm seasons — retros that reshaped their playbooks, benchmarking approaches that sharpened their KPIs, and retraining strategies that helped teams retain hard-won knowledge across staff turnover. Rather than a presentation, this session is a working discussion: bring your own wins, your own after-action findings, and your open questions.Attendees will leave with fresh ideas from peers facing similar EP&R challenges, and a stronger network of utilities to keep learning from long after the conference ends.View Details -
STORM RESPONSE Storm Impact - Adjusting Storm Tracks and Predictions with HIP and WIP (Invite Only)
No two storm forecasts are certain, and the difference between one modeled track or intensity and another can mean a completely different resourcing plan. Utilities need more than a single static prediction — they need the ability to ask "what if" and see how the answer changes.This session explores the value of Itron's Hurricane Impact Prediction (HIP) and Winter Impact Prediction (WIP) capabilities within Storm Impact. Both models forecast customer outages, work orders, and asset damage in advance of a storm — but their real power comes from scenario flexibility. Clients can adjust projected storm tracks and intensities within the tool itself, instantly seeing how those changes shift predicted impacts to their specific customers and assets. Rather than planning against one forecast, teams can stress-test multiple plausible scenarios and build a mobilization plan that holds up across the range of ways a storm could actually develop.Attendees will see how this scenario-based approach to hurricane and winter storm prediction turns forecasting uncertainty into an advantage — helping utilities right-size crews, optimize staging locations, and prepare stakeholders with a clearer range of possible outcomes before the storm ever makes landfall.View Details -
STORM RESPONSE Working with Work Systems - Getting Crew Data to OMS (Invite Only)
During a major storm event, crew information changes by the hour — who's activated, where they're staged, who's leading each crew, how to reach them. When that data lives in one system and dispatching happens in another, utilities are left re-keying information manually, working from stale crew rosters, or tracking down phone numbers in the middle of an active restoration.This session explores how Itron Storm Manager solves that problem through direct API integration with your Outage Management System. As Storm Manager acts as the master record for every internal and external crew in an event, it pushes crew sheet IDs, crew lead and supervisor names, and contact information to the OMS in real time — so dispatchers are always working from a current, accurate roster without manual intervention. The integration works both ways: Storm Manager can also pull work package assignments and crew arrival/completion times back from the OMS, giving crews visibility into their assigned work and automatically populating accurate time-on-task data for the timesheet.Attendees will see how connecting these two systems in real time eliminates re-keying, reduces dispatch errors, and keeps crew data consistent from activation through work completion.View Details
