Industry Insights
Smarter Payment Options
November 16, 2021
Based on the last 18 months of the COVID-19 pandemic, related economic impacts and utility disconnect moratoria, many consumers of energy have fallen into debt with their utility bill. Studies have shown that typical attempts by utilities to contact their customers in arrears and arrange new payment plans will fail over 60% of the time, with over 22% becoming write offs. COVID-19 impacts are driving these statistics even higher. In addition, today’s consumers have come to expect more options to pay their bills, including advanced applications on their smart phones.
Join us on Thursday, November 18 at 12 p.m. PST to learn more about how you can recover more losses, provide a flexible billing solution and increase customer satisfaction.