Unified Meter Data in IEE: Tampa Electric's Service Mode Success Story

Tampa Electric Company (TEC) set out to address a long‑standing operational challenge: managing AMI and non‑AMI meter data across separate systems—particularly for large commercial and industrial (C&I) customers. While TEC’s legacy MV‑90 environment continued to support billing, detailed load profile data from approximately 1,200 high‑value C&I meters, representing a substantial portion of distribution revenue, remained largely disconnected from broader operational and analytical use. To close that gap, TEC implemented Service Mode within Itron Enterprise Edition (IEE), consolidating AMI and non‑AMI data into a single platform and establishing IEE as the system of record for both billing and analytics.

In this session, TEC shares how Service Mode enabled automated data collection, validation, and integration across its full metering portfolio. We walk through key architecture and integration decisions, data governance considerations, and the operational benefits realized—from improved data consistency to expanded access for analytics, planning, and customer engagement teams. Attendees will gain practical insights into how unifying meter data can strengthen decision‑making and better connect metering investments to business outcomes.